Frequently Asked Questions

Welcome to Luxybrushl!

Here are detailed answers to frequently asked questions about shopping with our store.

When will my order be processed?

All orders will be processed and packaged within 1–2 business days after payment confirmation. Processing times may be slightly delayed during holiday seasons, large promotional events, or routine payment security checks.

How can I track my order?

After your package is dispatched, you will receive a shipping confirmation email with complete tracking details at your checkout email address. Please allow 1–2 business days after shipment for the tracking system to update the latest logistics information.

Can I change or cancel my order?

If you need to modify or cancel your order, please contact our customer support team immediately. Once your order enters the packaging and shipping process, changes or cancellations will no longer be available.

What if my item is damaged, incorrect, or missing?

We are committed to providing high-quality Luxybrushl makeup sponges for every customer. If you receive damaged, defective, wrong or missing products, please contact us in a timely manner. Kindly attach your order number and clear pictures of the makeup sponge, product packaging and shipping label, and we will solve your problem efficiently.

Which currency is used?

All product prices and shipping fees on our official store are denominated in US Dollars (USD). For international orders, your local bank or payment platform may charge additional currency conversion fees and cross-border service fees.

How do I get help?

For any questions or after-sales support, feel free to email us at service@luxybrushl.com anytime. To get faster and more accurate service, please attach your order number if you have placed an order!