Warranty & Guarantee
Our Commitment to Quality
We take pride in all of our glass vase products to meet the quality and specification standards required by our customers.
Each glass vase undergoes a quality check before it is shipped. However, if a product does not arrive properly operational or intact, we make this warranty available to you. Within the warranty period, our customer support team is ready to assist you to resolve all applicable issues.
30-Day Limited Warranty
Most glass vases purchased from our store are covered by a 30-day limited warranty, beginning on the date your order is delivered.
This warranty applies to qualifying glass vase purchases and covers certain material and workmanship defects.
Depending on the circumstances, we may offer:
A replacement glass vase
A suitable alternative of equal type and value (or store credit)
Repair service
To the extent permitted by law, refunds
This limited warranty is designed to cover manufacturing defects and does not cover normal wear-and-tear or other properties of the glass item.
What Is Covered
Valid defects in material, parts, or assembly of the glass vase.
Manufacturing Defects
Defects in materials or workmanship present within the applicable warranty period and not due to prior use.
Handle, Accent, or Component Issues
Malfunctions in the structure, mechanisms, or other decorative parts of the glass vase that were not functional upon arrival or occurred through normal use other than misuse or abuse.
Structural Defects
Weaknesses in the general glass structure or hardware components caused by structural damage not related to normal wear-and-tear or improper handling.
Products Damaged on Arrival
Glass vases that arrive broken, cracked, chipped, or unusable due to shipping or handling.
What Is Not Covered
This limited warranty does not cover damage or issues caused by:
Normal wear-and-tear, scratching, or aging of materials
Improper handling, storage, or cleaning
Misuse, abuse, accident, or unauthorized repair attempts
Exposure to extreme moisture, harsh chemicals, or other environmental hazards resulting in wear
Customer-created scratches, or regular wear
Unauthorized modification or structural alterations
Damage caused by improper care or lack of maintenance
Loss or theft Damage caused by any other applicable non-warranty action This warranty is void where misuse, proof of unauthorized actions, or unforeseen circumstances have altered or compromised the glass vase's physical structure or service life.
Damaged or Defective Items
If you receive a broken, cracked, damaged, or defective glass vase, or miss included components, we are happy to assist you as quickly as possible:
To help us assist you, please provide:
Your order details
Your full name and contact information
A detailed description of the issue
Clear photos and short videos showing the problem
Photos of the packaging, if the glass vase was damaged during shipping
Please do not discard broken, defective, or damaged items until instructed by our customer support agent.
How to Make a Warranty Claim
To submit a claim under our warranty, please contact us with your order number and clear details about the defect or issue.
Please include clear photographs and a short video depicting the defect or damage.
Our agents will examine your request and reply to you as soon as possible. All claims require verification by our team to establish if a warranty claim is valid.
Replacement Products
If our customer support team approves a claim, a product replacement or other compensation will be processed.
If a replacement glass vase is no longer available, we may provide:
A suitable similar replacement
Store credit
Another appropriate resolution
Replacement items will carry their own warranty as specified.
Refunds
Note that this warranty does not automatically guarantee a full refund. Refunds are only for full return conditions, as of the return from our store and our applicable Return and Refund Policy. When a return is validated, we will securely issue a credit to your original payment method. Processing time varies by participating card issuer or payment provider.
Returns and Warranty Are Different
Note that this warranty is separate from return conditions under our return policy (see separate Return & Refund Policy).
Warranty is strictly limited to issues covering manufacturing defects in a glass vase occurred from use.
If you are outside the warranty period, full details on sending a return can be found in our Return Policy section.
Shipping Damage
If your glass vase package appears damaged upon delivery, please contact our customer support team with photos of the product and shipping packaging.
If your item is missing or damaged, please contact our customer support team with clear photographs of:
The outer packaging
The shipping label
The damaged glass vase
The damaged item with packaging
For this reason, please save packaging until the claim is secured.
Product Care
To help keep your LUXYBRUSHL glass vases in good condition:
Handle with care when placing flowers or water
Avoid exposure to harsh chemicals or abrasive cleaners
Avoid dropping or knocking against hard surfaces
Store in a safe, stable place to prevent tipping
Clean gently with a soft, damp cloth or mild soap
Do not use harsh scrubbing products or ultrasonic cleaners
Avoid extreme temperature shocks
Consumer Rights
This limited warranty supplements and does not replace consumer rights provided by applicable law to our store's return & refund policy.
Nothing in this policy is intended to waive or restrict rights that cannot legally be waived.
Where mandatory consumer protection laws provide greater rights than this policy, those legal rights will continue to apply.
Contact Us
If you have customer service questions, warranty questions, or a broken glass vase, please contact our customer support team.
Customer Support Email: service@luxybrushl.com.
We will get back to you within 24–48 hours.