Contact Us
Welcome to LUXYBRUSHL
We are committed to providing responsive and reliable customer support throughout your shopping experience.
Whether you need help with product information, product care, order status, shipping, returns, damaged or incorrect items, or general questions about our collection, our customer care team is here to assist you.
For questions regarding orders, delivery, products, returns, after-sales support, or business and wholesale opportunities, please contact us through the official channels below.
1. Customer Support by Email
Email: service@luxybrushl.com.
Our customer care team carefully reviews every inquiry and aims to provide a clear and helpful response within 24-48 business hours (1-2 business days).
For faster assistance with an existing purchase, please include your order number in your message whenever possible.
For product-related questions, please include:
Product name
Order number, if applicable
A brief description of your question or issue
Clear photos, where relevant
A short video if the issue relates to product condition, clasp, chain, or other details
Providing these details will help us assist you more efficiently.
2. Customer Support Hours
Customer Support Email: service@luxybrushl.com.
Customer Service Hours: Monday - Friday, 9:00 AM - 5:30 PM (Eastern Time, ET)
Messages received outside our support hours will be reviewed during the next available business period.
Please note that response times may vary during holidays, promotional periods, or periods of unusually high inquiry volume.
3. Orders, Shipping & After-Sales Support
Our support team can assist with:
Order status and tracking
Shipping and delivery inquiries
Product information
Product care and usage guidance
Damaged, defective, incorrect, or incomplete orders
Returns and after-sales inquiries
Product specifications and materials
Business and wholesale partnership inquiries
To help us resolve your request as quickly as possible, please provide your order number and the email address used when placing your order.
If your product arrives damaged, incorrect, or incomplete, please contact us as soon as possible and include clear photos of the product and packaging.
4. Product Support
LUXYBRUSHL offers a curated selection of various products, including other global high-end fashion pieces.
If you need help with a product, our customer care team can assist with questions regarding:
Product dimensions
Materials and finishes
Clasps and fastening details
Construction and design
Product care
Included accessories
Recommended use
Product variations
General product questions
Because specifications vary between products, please include the product name when contacting us.
5. Business & Wholesale Inquiries
LUXYBRUSHL welcomes inquiries from retailers, distributors, commercial buyers, fashion-focused businesses, and other potential partners.
For wholesale, distribution, bulk purchasing, or other commercial opportunities, please contact:
service@luxybrushl.com
Please include:
Subject: Business inquiry
or
Subject: Wholesale inquiry
so your request can be directed appropriately.
If possible, please include your company name, market, expected order volume, and a brief description of your inquiry.
6. Corporate Information
Brand: LUXYBRUSHL
Website: luxybrushl.com
Legal Entity: Hangzhou Gelangte Network Technology Information Co., Ltd.
Registered Address: Room 6039, Building 7, No. 1197 Bin'an Road, Changhe Street, Binjiang District, Hangzhou, Zhejiang Province
Unified Social Credit Code: 91330108MAEFCQN849
If you require further business consultation services, please contact our customer support team.
Customer Support Email: service@luxybrushl.com
luxybrushl.com is owned and operated by Hangzhou Gelangte Network Technology Information Co., Ltd. The company is responsible for the operation of the online store, customer service, order coordination, and related e-commerce activities. Whether you are browsing or placing an order, our team is here to make your experience as clear and straightforward as possible.
If you have any questions, simply contact us at: service@luxybrushl.com
Thank you for choosing LUXYBRUSHL.
LUXYBRUSHL — Your Selection for Global High-End Fashion and Exquisite Living.